TIEPS Limited privacy notice
In this privacy notice, references to ‘we’ or ‘us’ or ‘our’ or ‘TIEPS’ are to:
Lemon Well Med – https://lemonwellmed.co.uk/
Contact details
Post (registered office): 10-12 Mulberry Green , Harlow, CM17 0ET, GB – Telephone: 07468433411 – Email: info@tieps.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- We may use personal data to contact existing and potential customers with new service offerings or products which we reasonably believe to be of interest and benefit to the recipients.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- We may use personal data to contact existing and potential customers with new service offerings or products which we reasonably believe to be of interest and benefit to the recipients.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Contract
- Legitimate interest:
- We may use personal data to review our services and make improvements which benefits both existing and future individuals.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation
- Public task
Where we get personal information from
- People directly
- Health care providers
- Publicly available sources
- We work with a number of marketing agencies who may provide personal details of individuals for marketing purposes. These include marketscan.co.uk and Wegamed GmbH.
How long we keep information
We will only keep your personal information for as long as we need it, to fulfil all the types of processing set out in this notice. We are also required to keep certain information to comply with our legal and regulatory obligations.
The exact time period will depend on your relationship with us, the type of personal information we hold and our purpose for retaining the data. For example, if you take out a training program, we will typically keep your personal information for 7 years after the policy has finished. Or, if you purchase our medical devices (which need regular servicing) or our supplements on a recurring basis, we may keep your personal information for more than 7 years, until required.
If you would like further information regarding the periods for which your personal information will be stored, please contact us using the details above.
Who we share information with
Data processors
We have appointed a number of data processors in the IT and accounting field to ensure our compliant and secure operation. They are based in the UK and operate in full compliance with the UK GDPR provisions.
They process accounting records, they manage our IT systems or they store other critical records.
Others we share personal information with
- Insurance companies
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 24 September 2024
